MANX Repair Rates, Pricing, and Policies

At Manx Repair Services, we specialize in the repair and maintenance of commercial cooking appliances, not the sale of parts.

•$50 trip charge.
•$110 Per Hour.  One Hour Minimum.
•$200 Per Hour for service and repairs performed outside our listed business hours and weekends. (Availability varies)
•We do not charge arbitrary "Misc" items.  Small amounts of wire, connections, etc. are a part of doing business.  Any large scale jobs will include the cost of parts in the quoted repair in line with the policies below.

Parts and Shipping Policy:
     Our customers will always be provided the part number and description as well as a detailed explanation of how we determined the part has failed or why it needs to be replaced.  The customer then can choose to obtain the necessary parts:

1) At cost through us.  We cover warranty for parts that arrive faulty.  Labor rates are 50% for replacing parts that fail in warranty.

2) Alternatively, customers can use the supplied part number and description to order the parts for themselves.  The customer assumes warranty responsibilities.  If the customer orders the wrong part, they are responsible for the return and exchange.  If the part fails within warranty, removal and replacement labor rates are 50%

Quotes and NTE:
All repairs will be performed using the following process.

•  The problem is identified.  If the repair is labor only, then the technician will inform the relevant management of their findings, what the repair entails, and ask whether they wish to proceed immediately with the repairs.

•  A detailed writeup will be sent to the appropriate individual designated by the customer for repair approvals and will include incurred costs, the parts necessary for the repair, the estimated time for the repair, a full breakdown of individual costs as well as a final cost.  The writeup will also include a detailed opinion on whether a repair is advisable (In rare cases we will decline to perform repairs due to safety or if a unit has simply reached the end of its life)

•  If the customer chooses to establish an NTE, then parts will be ordered and the repair scheduled at the same time the writeup is sent to the customer ONLY IF the repair is under the NTE and the repair is considered advisable.

• If the customer chooses NOT to establish an NTE then no steps will be taken to order parts or schedule a repair until the customer has replied with an approval.

•Regardless of whether repairs are performed, the customer will be responsible for time incurred during diagnosis.